Collector Care
Returns & Exchanges
We want you to love every piece. Here's how returns and exchanges work.
Ready-to-ship pieces
Unused ready-to-ship pieces can be returned within 7 days of delivery. We'll collect them at no charge and refund you once they're inspected.
Made-to-order & bespoke
Because these are made for you, they can't be returned unless they arrive damaged or faulty. If that happens, we'll repair or replace the piece.
Damage in transit
Please note any visible damage on the delivery sheet and send us photos within 48 hours. We'll arrange a repair or replacement.
How to start a return
Email the concierge with your order number, or use the contact form. We'll confirm a collection slot within two working days.