Frequently Asked Questions

Ready-to-ship pieces arrive in 5–7 working days. Made-to-order pieces take 3–8 weeks depending on the design; each product page shows its lead time.

Yes. Delivery across India is free and includes crating, placement in the room of your choice, assembly and removal of all packaging.

Yes. Use the Track Your Order page with your order number and email, or sign in to your account.

Our frames are made from seasoned solid timber, most often teak. Some designs also use plywood panels, upholstery or metal alongside the timber; every product page lists its materials.

Plant-based oils, beeswax and low-VOC lacquers. Each product page lists the finishes it is available in.

Dust with a soft dry cloth, keep it out of direct sun and away from heaters, and re-oil oiled pieces once a year. See our Wood Care Guide for more.

Yes. Start a bespoke inquiry with your dimensions, a sketch or reference images, and a designer will reply within one working day.

Yes. You'll get photo updates from the workshop at every milestone.

Our 5-year structural frame warranty covers joints, frames and structural integrity under normal household use.

Ready-to-ship pieces can be returned within 7 days of delivery if unused. Bespoke and made-to-order pieces can't be returned unless they arrive damaged or faulty.